In response to the recent flight disruptions, IndiGo’s chairman, Vikram Singh Mehta, extended his sincerest apologies, emphasizing that these disruptions were not intentional. He confirmed that the airline will engage external experts to delve into the root causes and implement measures for improvement. Mehta reassured that compliance with new pilot rest regulations was strictly upheld, prioritizing passenger safety. Vikram Singh Mehta (right) / File photo NEW DELHI: Under govt scrutiny for unprecedented flight disruptions, IndiGo chairman Vikram Singh Mehta on Wednesday denied the same were deliberate. Apologising multiple times in his about 8-minute video message, he said “external technical experts (will) work with the management; help determine the root causes, and ensure corrective action so that this level of disruption never occurs again.”The DGCA is probing IndiGo’s fiasco that unfolded this month. It is examining whether the airline caused the same to avoid abiding by the new pilot rest rules. Mehta denied the same.“Over the past week there has been a ot of criticism. Some fair. Some not. The fair criticism is that the airline let down you down. We owe answers to customers, govt, shareholders, employees. We will examine every aspect of what went wrong. We will learn from it,” he said.“However, there are some allegations that are untrue. That IndiGo engineered the crisis. That we tried to influence govt rules. That we compromised safety. That the board was not involved. These claims are incorrect. IndiGo has followed the pilot fatigue rules as they came into effect. We operated under the new rules throughout, both in July and in Nov. We did not attempt to bypass them. Nor did we anything that impacted our unblemished track record of safety. The disruptions of last week did not happen because of any deliberate actions,” said the former chairman of Shell Group of companies in India.“On Dec 3, an unexpected chain of events led to large scale flight cancellations. This continued into Dec 4 & 5. Thousands of our passengers were left stranded. We did not meet your expectations during those days. This happened because of a combination of of internal and external events including minor technical glitches; schedule changes linked to start of winter; adverse weather conditions; increased congestion in the aviation system and implementation of and operation under the updated crew rostering rules. This is not an excuse, this is simply the truth. This combination of events pushed our systems beyond their limits,” Mehta said.He said the board was constantly involved in tackling the issue and that things are back on track much before expected. The airline operated 1,900 flights to 138 destinations with normal punctuality, he said.Although he admitted: “Last week’s events are a blemish on this company’s pristine record. Our compay has erred. It has to win back your trust. It will not be easy. It will depend on actions and not words. It will be a journey.”End of ArticleFollow Us On Social MediaVideosMicrosoft’s Biggest Asia Investment Yet: What The $17.5 Billion India Push Really Means ExplainedOwaisi Calls SIR a ‘Backdoor NRC’ in Lok Sabha, Warns of Selective Religious DisenfranchisementVande Mataram: Priyanka Chaturvedi Urges Parliament To Correct ‘WhatsApp Version’ Of India’s HistoryRahul Gandhi’s ‘Open Challenge’ To Amit Shah In Lok Sabha Over SIR Gets ‘I Will Decide’ ReplyExplained: The Sindhudesh Push In Karachi And The Historical Fractures Driving Pakistan’s TurmoilIndiGo’s 5% Flight Cut Explained: Causes, Impact on Routes, and the Ripple Effects on PassengersMicrosoft CEO ‘Thrilled’ About India’s Growing Data Centre Capacity, Details Meet With PM ModiRussian FM Lavrov Praises India, Calls Putin’s Delhi Visit Proof Of Strong Converging ObjectivesAAP’s Raghav Chadha Recites Moving Poem On 150 Years Of Vande MataramPiyush Goyal Says India-US Trade Talks Progressing Steadily As Both Sides Push For Big Breakthrough123Photostories’Dhurandhar’ star Sara Arjun just served the most elegant floral moment of the season‘Gangs of Wasseypur’, ‘Gangubai Kathiawadi’, ‘Shootout at Lokhandwala’: Bollywood movies that brought infamous gangsters Alive6 powerful Shiv Mantras and how reciting them regularly can bring in a transformative experience in lifeSHE Travels: 9 beach holidays in India perfect for your next girls’ trip7 daily winter soups for better digestion, immunity & energy5 vegetables that are healthier raw than cooked8 weakest currencies in the world10 most romantic quotes by Rumi that still feel magicalChef Pankaj Bhadoria explains which type of roti should be consumed in which seasonDiwali now in UNESCO’s cultural heritage list, 5 other festivals and traditions that have made it to the list123Hot PicksIndia US DealMutual Fund AdvisorSpiceJet FlightGold rate todaySilver rate todayPublic Holidays NovemberBank Holidays NovemberTop TrendingGracie MansionUAE Player TimingAnthony Richardson InjuryTriston JarryVenus Williams and Andrea Net WorthSlient Hill 1 Remake Release DateRafael Nadal and Mery Net WorthTrey Benson Injury updateCheat Codes in Red Dead RedemptionGurgaon Man Chicken Momos

In response to the recent flight disruptions, IndiGo’s chairman, Vikram Singh Mehta, extended his sincerest apologies, emphasizing that these disruptions were not intentional. He confirmed that the airline will engage external experts to delve into the root causes and implement measures for improvement. Mehta reassured that compliance with new pilot rest regulations was strictly upheld, prioritizing passenger safety. Vikram Singh Mehta (right) / File photo NEW DELHI: Under govt scrutiny for unprecedented flight disruptions, IndiGo chairman Vikram Singh Mehta on Wednesday denied the same were deliberate. Apologising multiple times in his about 8-minute video message, he said “external technical experts (will) work with the management; help determine the root causes, and ensure corrective action so that this level of disruption never occurs again.”The DGCA is probing IndiGo’s fiasco that unfolded this month. It is examining whether the airline caused the same to avoid abiding by the new pilot rest rules. Mehta denied the same.“Over the past week there has been a ot of criticism. Some fair. Some not. The fair criticism is that the airline let down you down. We owe answers to customers, govt, shareholders, employees. We will examine every aspect of what went wrong. We will learn from it,” he said.“However, there are some allegations that are untrue. That IndiGo engineered the crisis. That we tried to influence govt rules. That we compromised safety. That the board was not involved. These claims are incorrect. IndiGo has followed the pilot fatigue rules as they came into effect. We operated under the new rules throughout, both in July and in Nov. We did not attempt to bypass them. Nor did we anything that impacted our unblemished track record of safety. The disruptions of last week did not happen because of any deliberate actions,” said the former chairman of Shell Group of companies in India.“On Dec 3, an unexpected chain of events led to large scale flight cancellations. This continued into Dec 4 & 5. Thousands of our passengers were left stranded. We did not meet your expectations during those days. This happened because of a combination of of internal and external events including minor technical glitches; schedule changes linked to start of winter; adverse weather conditions; increased congestion in the aviation system and implementation of and operation under the updated crew rostering rules. This is not an excuse, this is simply the truth. This combination of events pushed our systems beyond their limits,” Mehta said.He said the board was constantly involved in tackling the issue and that things are back on track much before expected. The airline operated 1,900 flights to 138 destinations with normal punctuality, he said.Although he admitted: “Last week’s events are a blemish on this company’s pristine record. Our compay has erred. It has to win back your trust. It will not be easy. It will depend on actions and not words. It will be a journey.”End of ArticleFollow Us On Social MediaVideosMicrosoft’s Biggest Asia Investment Yet: What The .5 Billion India Push Really Means ExplainedOwaisi Calls SIR a ‘Backdoor NRC’ in Lok Sabha, Warns of Selective Religious DisenfranchisementVande Mataram: Priyanka Chaturvedi Urges Parliament To Correct ‘WhatsApp Version’ Of India’s HistoryRahul Gandhi’s ‘Open Challenge’ To Amit Shah In Lok Sabha Over SIR Gets ‘I Will Decide’ ReplyExplained: The Sindhudesh Push In Karachi And The Historical Fractures Driving Pakistan’s TurmoilIndiGo’s 5% Flight Cut Explained: Causes, Impact on Routes, and the Ripple Effects on PassengersMicrosoft CEO ‘Thrilled’ About India’s Growing Data Centre Capacity, Details Meet With PM ModiRussian FM Lavrov Praises India, Calls Putin’s Delhi Visit Proof Of Strong Converging ObjectivesAAP’s Raghav Chadha Recites Moving Poem On 150 Years Of Vande MataramPiyush Goyal Says India-US Trade Talks Progressing Steadily As Both Sides Push For Big Breakthrough123Photostories’Dhurandhar’ star Sara Arjun just served the most elegant floral moment of the season‘Gangs of Wasseypur’, ‘Gangubai Kathiawadi’, ‘Shootout at Lokhandwala’: Bollywood movies that brought infamous gangsters Alive6 powerful Shiv Mantras and how reciting them regularly can bring in a transformative experience in lifeSHE Travels: 9 beach holidays in India perfect for your next girls’ trip7 daily winter soups for better digestion, immunity & energy5 vegetables that are healthier raw than cooked8 weakest currencies in the world10 most romantic quotes by Rumi that still feel magicalChef Pankaj Bhadoria explains which type of roti should be consumed in which seasonDiwali now in UNESCO’s cultural heritage list, 5 other festivals and traditions that have made it to the list123Hot PicksIndia US DealMutual Fund AdvisorSpiceJet FlightGold rate todaySilver rate todayPublic Holidays NovemberBank Holidays NovemberTop TrendingGracie MansionUAE Player TimingAnthony Richardson InjuryTriston JarryVenus Williams and Andrea Net WorthSlient Hill 1 Remake Release DateRafael Nadal and Mery Net WorthTrey Benson Injury updateCheat Codes in Red Dead RedemptionGurgaon Man Chicken Momos


IndiGo crisis not deliberately engineered: Chairman Mehta

Vikram Singh Mehta (right) / File photo

NEW DELHI: Under govt scrutiny for unprecedented flight disruptions, IndiGo chairman Vikram Singh Mehta on Wednesday denied the same were deliberate. Apologising multiple times in his about 8-minute video message, he said “external technical experts (will) work with the management; help determine the root causes, and ensure corrective action so that this level of disruption never occurs again.The DGCA is probing IndiGo’s fiasco that unfolded this month. It is examining whether the airline caused the same to avoid abiding by the new pilot rest rules. Mehta denied the same.“Over the past week there has been a ot of criticism. Some fair. Some not. The fair criticism is that the airline let down you down. We owe answers to customers, govt, shareholders, employees. We will examine every aspect of what went wrong. We will learn from it,” he said.“However, there are some allegations that are untrue. That IndiGo engineered the crisis. That we tried to influence govt rules. That we compromised safety. That the board was not involved. These claims are incorrect. IndiGo has followed the pilot fatigue rules as they came into effect. We operated under the new rules throughout, both in July and in Nov. We did not attempt to bypass them. Nor did we anything that impacted our unblemished track record of safety. The disruptions of last week did not happen because of any deliberate actions,” said the former chairman of Shell Group of companies in India.“On Dec 3, an unexpected chain of events led to large scale flight cancellations. This continued into Dec 4 & 5. Thousands of our passengers were left stranded. We did not meet your expectations during those days. This happened because of a combination of of internal and external events including minor technical glitches; schedule changes linked to start of winter; adverse weather conditions; increased congestion in the aviation system and implementation of and operation under the updated crew rostering rules. This is not an excuse, this is simply the truth. This combination of events pushed our systems beyond their limits,” Mehta said.He said the board was constantly involved in tackling the issue and that things are back on track much before expected. The airline operated 1,900 flights to 138 destinations with normal punctuality, he said.Although he admitted: “Last week’s events are a blemish on this company’s pristine record. Our compay has erred. It has to win back your trust. It will not be easy. It will depend on actions and not words. It will be a journey.”





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