In response to recent flight disruptions that have left many passengers stranded, the Civil Aviation Ministry has established a specialized oversight team to oversee IndiGo’s operations. This proactive step aims to mitigate the inconvenience caused by extensive delays and cancellations. PTI photo NEW DELHI: The ministry of civil aviation has constituted an oversight team to monitor IndiGo’s operations amid large-scale disruptions reported across multiple airports. In an order dated December 10, 2025, the Directorate General of Civil Aviation (DGCA) announced that the move aims to address passenger inconvenience caused by flight delays and cancellations.The team comprises senior officials, including deputy and senior flight operations inspectors. Two members from the group will be stationed at IndiGo’s corporate office in Emaar Capital Tower 2, Gurgaon, on a daily basis. They will review key parameters such as total fleet, network details, number of pilots, crew availability, standby crew strength, split duties, training status, and all unplanned leave taken by crew. The officials will also monitor total daily flights, available crew and sectors affected due to manpower shortage.In addition to the oversight team, the DGCA has deployed Aishveer Singh, Deputy Director (AED), and Mani Bhushan, Senior Statistical Officer, to the same office. Their mandate includes tracking domestic and international cancellation status, refund progress through airlines and online travel agents, on-time performance, compensation provided to passengers under Civil Aviation Requirements (CAR), and baggage return timelines.Both teams are required to submit a daily report by 6 pm to the Joint Director General.The instructions have been issued with the approval of the Director General (Civil Aviation), the order stated.The flyers faced severe inconvenience on December 2 when IndiGo cancelled thousands of flights nationwide after failing to adjust operations to tighter safety regulations. The fallout has caused major bottlenecks at airports, sent airfares soaring on other carriers and triggered widespread complaints over poor communication, long queues and baggage chaos. The DGCA has already issued show-cause notices to Elbers and Chief Operating Officer Isidro Proqueras, who is also the airline’s Accountable Manager, while the Civil Aviation Ministry has capped fares and ordered flight curtailment to “stabilise the airline’s operations”.About the AuthorTOI News DeskThe TOI News Desk comprises a dedicated and tireless team of journalists who operate around the clock to deliver the most current and comprehensive news and updates to the readers of The Times of India worldwide. With an unwavering commitment to excellence in journalism, our team is at the forefront of gathering, verifying, and presenting breaking news, in-depth analysis, and insightful reports on a wide range of topics. The TOI News Desk is your trusted source for staying informed and connected to the ever-evolving global landscape, ensuring that our readers are equipped with the latest developments that matter most.”Read MoreEnd of ArticleFollow Us On Social MediaVideosRussian FM Lavrov Praises India, Calls Putin’s Delhi Visit Proof Of Strong Converging ObjectivesAAP’s Raghav Chadha Recites Moving Poem On 150 Years Of Vande MataramPiyush Goyal Says India-US Trade Talks Progressing Steadily As Both Sides Push For Big BreakthroughShashi Tharoor Refuses Savarkar Award After Organisers Announce His Name Without ConfirmationUNESCO Adds Diwali To Heritage List Marking A Landmark Global Recognition For India’s CultureOver 100 Opposition MPs Move to Remove Madras HC Judge GR Swaminathan’Best Offers Ever’: US Official Reveals India Trade Talks Details, Says It Marks Unusual OpeningAmazon Announces Landmark $35B Investment In India To Drive Digital TransformationPakistan Army Spokesperson Faces Backlash for Winking at Reporter in Viral VideoSingapore Leader Says India Achieved Reforms Once Seen Impossible, Praises Scale and Global Clarity123PhotostoriesMumbai’s next big reservoir — Gargai dam finally gets Rs 3,000-cr greenlightWaking up at 2am, 3am, or 4am daily? 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In response to recent flight disruptions that have left many passengers stranded, the Civil Aviation Ministry has established a specialized oversight team to oversee IndiGo’s operations. This proactive step aims to mitigate the inconvenience caused by extensive delays and cancellations. PTI photo NEW DELHI: The ministry of civil aviation has constituted an oversight team to monitor IndiGo’s operations amid large-scale disruptions reported across multiple airports. In an order dated December 10, 2025, the Directorate General of Civil Aviation (DGCA) announced that the move aims to address passenger inconvenience caused by flight delays and cancellations.The team comprises senior officials, including deputy and senior flight operations inspectors. Two members from the group will be stationed at IndiGo’s corporate office in Emaar Capital Tower 2, Gurgaon, on a daily basis. They will review key parameters such as total fleet, network details, number of pilots, crew availability, standby crew strength, split duties, training status, and all unplanned leave taken by crew. The officials will also monitor total daily flights, available crew and sectors affected due to manpower shortage.In addition to the oversight team, the DGCA has deployed Aishveer Singh, Deputy Director (AED), and Mani Bhushan, Senior Statistical Officer, to the same office. Their mandate includes tracking domestic and international cancellation status, refund progress through airlines and online travel agents, on-time performance, compensation provided to passengers under Civil Aviation Requirements (CAR), and baggage return timelines.Both teams are required to submit a daily report by 6 pm to the Joint Director General.The instructions have been issued with the approval of the Director General (Civil Aviation), the order stated.The flyers faced severe inconvenience on December 2 when IndiGo cancelled thousands of flights nationwide after failing to adjust operations to tighter safety regulations. The fallout has caused major bottlenecks at airports, sent airfares soaring on other carriers and triggered widespread complaints over poor communication, long queues and baggage chaos. The DGCA has already issued show-cause notices to Elbers and Chief Operating Officer Isidro Proqueras, who is also the airline’s Accountable Manager, while the Civil Aviation Ministry has capped fares and ordered flight curtailment to “stabilise the airline’s operations”.About the AuthorTOI News DeskThe TOI News Desk comprises a dedicated and tireless team of journalists who operate around the clock to deliver the most current and comprehensive news and updates to the readers of The Times of India worldwide. With an unwavering commitment to excellence in journalism, our team is at the forefront of gathering, verifying, and presenting breaking news, in-depth analysis, and insightful reports on a wide range of topics. The TOI News Desk is your trusted source for staying informed and connected to the ever-evolving global landscape, ensuring that our readers are equipped with the latest developments that matter most.”Read MoreEnd of ArticleFollow Us On Social MediaVideosRussian FM Lavrov Praises India, Calls Putin’s Delhi Visit Proof Of Strong Converging ObjectivesAAP’s Raghav Chadha Recites Moving Poem On 150 Years Of Vande MataramPiyush Goyal Says India-US Trade Talks Progressing Steadily As Both Sides Push For Big BreakthroughShashi Tharoor Refuses Savarkar Award After Organisers Announce His Name Without ConfirmationUNESCO Adds Diwali To Heritage List Marking A Landmark Global Recognition For India’s CultureOver 100 Opposition MPs Move to Remove Madras HC Judge GR Swaminathan’Best Offers Ever’: US Official Reveals India Trade Talks Details, Says It Marks Unusual OpeningAmazon Announces Landmark B Investment In India To Drive Digital TransformationPakistan Army Spokesperson Faces Backlash for Winking at Reporter in Viral VideoSingapore Leader Says India Achieved Reforms Once Seen Impossible, Praises Scale and Global Clarity123PhotostoriesMumbai’s next big reservoir — Gargai dam finally gets Rs 3,000-cr greenlightWaking up at 2am, 3am, or 4am daily? Here’s the spiritual meaningSholay, Phool Aur Patthar, Dharam Veer; He-Man of Bollywood Dharmendra’s unforgettable dialogues trending againKamarajar Salai may go 8-lane: Chennai seeks designs for beach road expansionDesk workout for women working long hoursExclusive – Bigg Boss 19’s Farrhana Bhatt breaks silence on Salman Khan’s scolding, Khatron Ke Khiladi offer, and challenges growing up in a conservative family7 vegetarian foods that help gain weight in a healthy way and the right way to consume themMumbai’s Bandra East–Kalanagar skywalk — 680m pedestrian link races toward Dec 31 opening7 deadly insects that can seriously harm or kill humansWear The Right Evil Eye (Buri Nazar) Bracelet According To Your Birth Number123Hot PicksIndia US DealMutual Fund AdvisorSpiceJet FlightGold rate todaySilver rate todayPublic Holidays NovemberBank Holidays NovemberTop TrendingGracie MansionUAE Player TimingAnthony Richardson InjuryTriston JarryVenus Williams and Andrea Net WorthSlient Hill 1 Remake Release DateRafael Nadal and Mery Net WorthTrey Benson Injury updateCheat Codes in Red Dead RedemptionGurgaon Man Chicken Momos


IndiGo crisis: DGCA deploys oversight team at airline's Gurgaon HQ; flight ops under lens

NEW DELHI: The ministry of civil aviation has constituted an oversight team to monitor IndiGo’s operations amid large-scale disruptions reported across multiple airports. In an order dated December 10, 2025, the Directorate General of Civil Aviation (DGCA) announced that the move aims to address passenger inconvenience caused by flight delays and cancellations.The team comprises senior officials, including deputy and senior flight operations inspectors. Two members from the group will be stationed at IndiGo’s corporate office in Emaar Capital Tower 2, Gurgaon, on a daily basis. They will review key parameters such as total fleet, network details, number of pilots, crew availability, standby crew strength, split duties, training status, and all unplanned leave taken by crew. The officials will also monitor total daily flights, available crew and sectors affected due to manpower shortage.In addition to the oversight team, the DGCA has deployed Aishveer Singh, Deputy Director (AED), and Mani Bhushan, Senior Statistical Officer, to the same office. Their mandate includes tracking domestic and international cancellation status, refund progress through airlines and online travel agents, on-time performance, compensation provided to passengers under Civil Aviation Requirements (CAR), and baggage return timelines.Both teams are required to submit a daily report by 6 pm to the Joint Director General.The instructions have been issued with the approval of the Director General (Civil Aviation), the order stated.The flyers faced severe inconvenience on December 2 when IndiGo cancelled thousands of flights nationwide after failing to adjust operations to tighter safety regulations. The fallout has caused major bottlenecks at airports, sent airfares soaring on other carriers and triggered widespread complaints over poor communication, long queues and baggage chaos. The DGCA has already issued show-cause notices to Elbers and Chief Operating Officer Isidro Proqueras, who is also the airline’s Accountable Manager, while the Civil Aviation Ministry has capped fares and ordered flight curtailment to “stabilise the airline’s operations”.





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