Air India has issued a travel advisory urging passengers to confirm flight status before airport arrival due to a third-party system outage impacting check-in operations and causing widespread delays. The airline’s teams are working to restore services and minimize passenger inconvenience. Travelers are advised to allow extra time for their journeys. NEW DELHI: Air India on Tuesday issued a travel advisory asking passengers to check their flight status before heading to the airport, as a third-party system disruption affected check-in operations at multiple airports and caused delays across several airlines.In a post on X, Air India said, “A third-party system disruption has been affecting check-in systems at various airports, resulting in delays across multiple airlines, including Air India. Our airport teams are working diligently to ensure a smooth check-in experience for all passengers. While the system is progressively getting restored, some of our flights may continue to experience delays until the situation fully normalises.”DGCA Plans New Rules For Power Banks On Flights After Fire Scare On IndiGo PlaneThe airline urged passengers to verify their flight status through its official portal before starting their journey. “We request passengers to check their flight status at “https://airindia.com/in/en/manage/flight-status.html” before leaving for the airport, and to allow additional time for their journey. We sincerely appreciate your patience and understanding,” the airline added.Airlines worldwide occasionally rely on third-party service providers for check-in and operational systems, and disruptions of this nature can lead to cascading delays. Air India said its teams are working to restore services and minimise inconvenience to travellers.The latest disruption comes weeks after major technical issues at Delhi Airport’s air traffic control affected flight operations on November 7. On that day, a software snag in the Aeronautical Message Switching System slowed down flight movements and led to stacked-up delays. By 9 am, more than 150 flights had been impacted, with departures delayed by over an hour and fears that parking constraints would soon affect arrivals.Also read: Longer wait times, flight delays: Delhi airport ATC hit by technical snag; airlines issue advisory Delhi Airport had then issued a passenger advisory on X saying, “Due to a technical issue with the Air Traffic Control (ATC) system, flight operations at IGIA are experiencing delays. Their team is actively working with all stakeholders including DIAL to resolve it at the earliest. Passengers are advised to stay in touch with their respective airlines for the latest flight updates. We sincerely regret the inconvenience caused.” The AMSS processes flight plans for aircraft arriving, departing and overflying Delhi airspace. With the system malfunctioning, officials had been feeding flight data manually, adding heavy workload pressure on controllers. A team from Electronics Corporation of India Ltd, Hyderabad, had been working to fix the glitch.Also read: Air India snag: Check-in hit by network glitch; systems down for 70 minutes at Delhi airport During that period, multiple airlines including SpiceJet, IndiGo and Air India had issued advisories warning passengers of long delays. SpiceJet said, “Due to ATC congestion at Delhi, all departures and arrivals and their consequential flights might get affected. Passengers are requested to keep a check on their flight status.” IndiGo said flights faced “extended wait times both on the ground and onboard” and urged passengers to check its website for real-time updates. Air India had also said, “A technical issue with the ATC system in Delhi is impacting flight operations across all airlines, leading to delays and longer wait times at the airport and onboard aircraft.”Also read: India’s A320 fleet finishes software fix in just over a day With Tuesday’s disruption adding to the series of recent system-related challenges, airlines have urged passengers to plan ahead, track flight alerts and arrive at airports with additional time until operations normalise.About the AuthorTOI News DeskThe TOI News Desk comprises a dedicated and tireless team of journalists who operate around the clock to deliver the most current and comprehensive news and updates to the readers of The Times of India worldwide. With an unwavering commitment to excellence in journalism, our team is at the forefront of gathering, verifying, and presenting breaking news, in-depth analysis, and insightful reports on a wide range of topics. The TOI News Desk is your trusted source for staying informed and connected to the ever-evolving global landscape, ensuring that our readers are equipped with the latest developments that matter most.”Read MoreEnd of ArticleFollow Us On Social MediaVideosNo More Disruptions: Lok Sabha to Debate Electoral Reforms Next Week’Imran Khan’s Health Stable, But Facing Mental Torture’, Claims Sister After Jail VisitChina’s Condom Tax Shocks the World Amid Birthrate Drop as India Surges Ahead in Population RankingsPakistan Sparks Controversy With Expired Relief Claims As India Rejects Airspace Allegation StronglyCentre Signals Willingness to Discuss SIR, Asks Opposition Not to Set TimelinePakistan’s Adiala Jail To Open Gate To Imran Khan’s Sister After PTI Fury Forces Sharif, MunirRussia Confirms Su-57 Fighter Jets, S-400 Deal On Agenda Ahead of Vladimir Putin’s India VisitCapt Shubhanshu Shares What India Can Learn from ISS SuccessesKremlin Praises PM Modi’s Ukraine Approach, Calls India A Trusted Partner Ahead of Putin’s Key Visit’We Are United…Will Go To Delhi If High Command Calls’: Siddaramaiah, Shivakumar After Meeting123Photostories5 timeless quotes by Rumi that echo the true essenceof loveNature’s smartest travellers: 5 animals with homes on their backsFrom Cinnamon Tea to Methi Shots: 8 foods and drinks with proven heart benefitsShah Rukh Khan, Amitabh Bachchan, Rajinikanth: Actors who played both hero and villain in the same film9 lesser-known Biryanis from different parts of IndiaVictoria and David Beckham: Parenting secrets from one of the strongest celebrity couples5 shocking signs the ‘Universe’ is trying to send you a message (Don’t Ignore number 3!)6 best foods for kidneys as per top gastroenterologistAhaan Panday to Vicky Kaushal: 5-star-approved looks that are stealing today’s spotlight5 things people with powerful intuition do without realising it123Hot PicksParliament Winter SessionCyclone DitwahWorld NewsGold rate todaySilver rate todayPublic Holidays NovemberBank Holidays NovemberTop TrendingCardi BIPL AuctionShedeur SandersDrake MayeGold Price PredictionImran Khan ProtestWWE Raw HighlightsIND vs SA 2nd ODI TimeTom BradySmriti Mandhana
NEW DELHI: Air India on Tuesday issued a travel advisory asking passengers to check their flight status before heading to the airport, as a third-party system disruption affected check-in operations at multiple airports and caused delays across several airlines.In a post on X, Air India said, “A third-party system disruption has been affecting check-in systems at various airports, resulting in delays across multiple airlines, including Air India. Our airport teams are working diligently to ensure a smooth check-in experience for all passengers. While the system is progressively getting restored, some of our flights may continue to experience delays until the situation fully normalises.“
The airline urged passengers to verify their flight status through its official portal before starting their journey. “We request passengers to check their flight status at “https://airindia.com/in/en/manage/flight-status.html” before leaving for the airport, and to allow additional time for their journey. We sincerely appreciate your patience and understanding,” the airline added.Airlines worldwide occasionally rely on third-party service providers for check-in and operational systems, and disruptions of this nature can lead to cascading delays. Air India said its teams are working to restore services and minimise inconvenience to travellers.The latest disruption comes weeks after major technical issues at Delhi Airport’s air traffic control affected flight operations on November 7. On that day, a software snag in the Aeronautical Message Switching System slowed down flight movements and led to stacked-up delays. By 9 am, more than 150 flights had been impacted, with departures delayed by over an hour and fears that parking constraints would soon affect arrivals.Also read: Longer wait times, flight delays: Delhi airport ATC hit by technical snag; airlines issue advisory Delhi Airport had then issued a passenger advisory on X saying, “Due to a technical issue with the Air Traffic Control (ATC) system, flight operations at IGIA are experiencing delays. Their team is actively working with all stakeholders including DIAL to resolve it at the earliest. Passengers are advised to stay in touch with their respective airlines for the latest flight updates. We sincerely regret the inconvenience caused.“ The AMSS processes flight plans for aircraft arriving, departing and overflying Delhi airspace. With the system malfunctioning, officials had been feeding flight data manually, adding heavy workload pressure on controllers. A team from Electronics Corporation of India Ltd, Hyderabad, had been working to fix the glitch.Also read: Air India snag: Check-in hit by network glitch; systems down for 70 minutes at Delhi airport During that period, multiple airlines including SpiceJet, IndiGo and Air India had issued advisories warning passengers of long delays. SpiceJet said, “Due to ATC congestion at Delhi, all departures and arrivals and their consequential flights might get affected. Passengers are requested to keep a check on their flight status.” IndiGo said flights faced “extended wait times both on the ground and onboard” and urged passengers to check its website for real-time updates. Air India had also said, “A technical issue with the ATC system in Delhi is impacting flight operations across all airlines, leading to delays and longer wait times at the airport and onboard aircraft.”Also read: India’s A320 fleet finishes software fix in just over a day With Tuesday’s disruption adding to the series of recent system-related challenges, airlines have urged passengers to plan ahead, track flight alerts and arrive at airports with additional time until operations normalise.