April 21, 2026

Representative image NEW DELHI: The Central Consumer Protection Authority (CCPA) has imposed a Rs 30,000 fine on a restaurant in Patna for collecting service charge from a customer in violation of guidelines. The authority’s order – monetary penalty, direction to refund service charge collected and instructions to immediately stop the practice – may serve as a reference point for similar consumer complaints in the future.This comes after the March 28 Delhi HC order which held that all restaurants must adhere to guidelines issued by CCPA on service charge. The court also made it clear that any violation of guidelines would invite appropriate action against erring establishments.CCPA in its guidelines issued on July 4, 2022, had specified that no hotel or restaurant will add service charge automatically or by default to the bill and that this should not be collected by adding it along with the food bill and GST on the total amount. Service charge is voluntary and this must be informed to customers.The instant case was taken up CCPA after Ravi Nandan Kumar filed a complaint with the National Consumer Helpline in April over Cafe Blue Bottle levying a service charge of Rs 801 in addition to GST. CCPA carried out an examination of the veracity of the claim since such a practice would have impacted a ‘class’ of customers.In response, the restaurant claimed that service charge was optional and that if a customer declines to pay, it is removed from the bill. It also submitted that a refund of Rs 591 would be made to the customer.An investigation found the restaurant had offered a credit note of Rs 591 (minus discount of Rs 210), without the customer’s consent, which was “not a valid substitute for monetary reimbursement”. The authority concluded that the restaurant used a software based bill generation system whereby service charge would have been automatically generated for all customers. It noted the restaurant didn’t submit the number of bills with included service charge but removed or refunded subsequently to clear shadows of doubts.E-tailers fined for selling walkie talkiesIn two other orders, CCPA imposed a fine of Rs 1 lakh each on Jiomart and Chimiya for selling walkie talkies without necessary disclosures. They have also been directed to remove advertisements and ensure that in future no product requiring statutory approval or certification is listed or sold on platforms without compliance of law.End of ArticleFollow Us On Social MediaVideosSuicide Bombers Storm Pakistan’s FC Headquarters In Peshawar As Explosions Rock High-Security ZoneJustice Surya Kant, Known For Article 370 Ruling And Pegasus Scrutiny, Takes Oath As India’s New CJI’We May Have Run Away!’: Cyril Ramaphosa’s Joke To PM Modi on Hosting G20 Summit Sparks LaughterHow AQ Khan Became ‘Merchant Of Death’ And Triggered Musharraf’s Outrage, Reveals Ex CIA OperativeIndia, Canada Restart Trade Talks, Aim For $50-Bn Trade By 2030 As Pm Modi Meets Mark CarneyIndia, Italy Launch Joint Initiative To Counter Terror Financing As PM Modi Meets MeloniPiyush Goyal Meets PM Netanyahu, President Herzog As India-Israel FTA Talks Gain Momentum‘Sindh May Return To India Again’: Rajnath Singh’s Big Remark On India-Pakistan Border’No Longer Optional’: PM Modi Calls For UNSC Reforms At IBSA Meet; Urges United Stand Against Terror‘Extensive Misinformation’: French Navy Slams Pakistan Media Report Over Op Sindoor Claims123PhotostoriesOnce Akshay Kumar, late Irrfan Khan, Manoj Bajpayee’s co-star, THIS actor lost everything and was forced to work as a watchmanKalyani Priyadarshan birthday special: Best fashionable moments7 interesting ways to ensure your kids eat eggsAishwarya Rai Bachchan’s approach to raising a confident daughterRoyal babies of 2025: A look at the famous Royal kidsTeaching kids: Who is a stranger? Understanding safe vs. unsafe peopleTop 7 baby names inspired by Lord ShivaHow to make Indian-style kimchi at home for a probiotic boost5 common mistakes people make on the first dateAamir Khan uses careful craft and smart scripts to build films that connect123Hot PicksDelhi AQI TodayNew Labour CodeChennai rainGold rate todaySilver rate todayPublic Holidays NovemberBank Holidays NovemberTop TrendingChip KellyAuston Matthews InjuryCola Social Security PaymentsBrittany MahomesCanada Citizenship ActMichael IrvinSmriti MandhanaJosh Allen InjuryTejas CrashFortnite Chapter 7 Leaked

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Representative image NEW DELHI: The Central Consumer Protection Authority (CCPA) has imposed a Rs 30,000 fine on a restaurant in Patna for collecting service charge from a customer in violation of guidelines. The authority’s order – monetary penalty, direction to refund service charge collected and instructions to immediately stop the practice – may serve as a reference point for similar consumer complaints in the future.This comes after the March 28 Delhi HC order which held that all restaurants must adhere to guidelines issued by CCPA on service charge. The court also made it clear that any violation of guidelines would invite appropriate action against erring establishments.CCPA in its guidelines issued on July 4, 2022, had specified that no hotel or restaurant will add service charge automatically or by default to the bill and that this should not be collected by adding it along with the food bill and GST on the total amount. Service charge is voluntary and this must be informed to customers.The instant case was taken up CCPA after Ravi Nandan Kumar filed a complaint with the National Consumer Helpline in April over Cafe Blue Bottle levying a service charge of Rs 801 in addition to GST. CCPA carried out an examination of the veracity of the claim since such a practice would have impacted a ‘class’ of customers.In response, the restaurant claimed that service charge was optional and that if a customer declines to pay, it is removed from the bill. It also submitted that a refund of Rs 591 would be made to the customer.An investigation found the restaurant had offered a credit note of Rs 591 (minus discount of Rs 210), without the customer’s consent, which was “not a valid substitute for monetary reimbursement”. The authority concluded that the restaurant used a software based bill generation system whereby service charge would have been automatically generated for all customers. It noted the restaurant didn’t submit the number of bills with included service charge but removed or refunded subsequently to clear shadows of doubts.E-tailers fined for selling walkie talkiesIn two other orders, CCPA imposed a fine of Rs 1 lakh each on Jiomart and Chimiya for selling walkie talkies without necessary disclosures. They have also been directed to remove advertisements and ensure that in future no product requiring statutory approval or certification is listed or sold on platforms without compliance of law.End of ArticleFollow Us On Social MediaVideosSuicide Bombers Storm Pakistan’s FC Headquarters In Peshawar As Explosions Rock High-Security ZoneJustice Surya Kant, Known For Article 370 Ruling And Pegasus Scrutiny, Takes Oath As India’s New CJI’We May Have Run Away!’: Cyril Ramaphosa’s Joke To PM Modi on Hosting G20 Summit Sparks LaughterHow AQ Khan Became ‘Merchant Of Death’ And Triggered Musharraf’s Outrage, Reveals Ex CIA OperativeIndia, Canada Restart Trade Talks, Aim For -Bn Trade By 2030 As Pm Modi Meets Mark CarneyIndia, Italy Launch Joint Initiative To Counter Terror Financing As PM Modi Meets MeloniPiyush Goyal Meets PM Netanyahu, President Herzog As India-Israel FTA Talks Gain Momentum‘Sindh May Return To India Again’: Rajnath Singh’s Big Remark On India-Pakistan Border’No Longer Optional’: PM Modi Calls For UNSC Reforms At IBSA Meet; Urges United Stand Against Terror‘Extensive Misinformation’: French Navy Slams Pakistan Media Report Over Op Sindoor Claims123PhotostoriesOnce Akshay Kumar, late Irrfan Khan, Manoj Bajpayee’s co-star, THIS actor lost everything and was forced to work as a watchmanKalyani Priyadarshan birthday special: Best fashionable moments7 interesting ways to ensure your kids eat eggsAishwarya Rai Bachchan’s approach to raising a confident daughterRoyal babies of 2025: A look at the famous Royal kidsTeaching kids: Who is a stranger? Understanding safe vs. unsafe peopleTop 7 baby names inspired by Lord ShivaHow to make Indian-style kimchi at home for a probiotic boost5 common mistakes people make on the first dateAamir Khan uses careful craft and smart scripts to build films that connect123Hot PicksDelhi AQI TodayNew Labour CodeChennai rainGold rate todaySilver rate todayPublic Holidays NovemberBank Holidays NovemberTop TrendingChip KellyAuston Matthews InjuryCola Social Security PaymentsBrittany MahomesCanada Citizenship ActMichael IrvinSmriti MandhanaJosh Allen InjuryTejas CrashFortnite Chapter 7 Leaked


Bihar cafe automatically adds service charge to bill, fined Rs 30k

NEW DELHI: The Central Consumer Protection Authority (CCPA) has imposed a Rs 30,000 fine on a restaurant in Patna for collecting service charge from a customer in violation of guidelines. The authority’s order – monetary penalty, direction to refund service charge collected and instructions to immediately stop the practice – may serve as a reference point for similar consumer complaints in the future.This comes after the March 28 Delhi HC order which held that all restaurants must adhere to guidelines issued by CCPA on service charge. The court also made it clear that any violation of guidelines would invite appropriate action against erring establishments.CCPA in its guidelines issued on July 4, 2022, had specified that no hotel or restaurant will add service charge automatically or by default to the bill and that this should not be collected by adding it along with the food bill and GST on the total amount. Service charge is voluntary and this must be informed to customers.The instant case was taken up CCPA after Ravi Nandan Kumar filed a complaint with the National Consumer Helpline in April over Cafe Blue Bottle levying a service charge of Rs 801 in addition to GST. CCPA carried out an examination of the veracity of the claim since such a practice would have impacted a ‘class’ of customers.In response, the restaurant claimed that service charge was optional and that if a customer declines to pay, it is removed from the bill. It also submitted that a refund of Rs 591 would be made to the customer.An investigation found the restaurant had offered a credit note of Rs 591 (minus discount of Rs 210), without the customer’s consent, which was “not a valid substitute for monetary reimbursement”. The authority concluded that the restaurant used a software based bill generation system whereby service charge would have been automatically generated for all customers. It noted the restaurant didn’t submit the number of bills with included service charge but removed or refunded subsequently to clear shadows of doubts.E-tailers fined for selling walkie talkiesIn two other orders, CCPA imposed a fine of Rs 1 lakh each on Jiomart and Chimiya for selling walkie talkies without necessary disclosures. They have also been directed to remove advertisements and ensure that in future no product requiring statutory approval or certification is listed or sold on platforms without compliance of law.





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Representative image PAHALGAM: Routine care at a quiet medical outpost evaporated with a single phone call on April 22 last year. By dusk, the floor was slick with blood. Staff had processed 26 bodies and 17 wounded survivors. The one-storey facility was the thin line between life and death following the terrorist attack in Baisaran valley near Pahalgam.One year later, the line remains dangerously thin.Little has moved at Pahalgam civil hospital. Medical care still functions within five cramped rooms. Doctors consult outpatients while paramedics squeeze X-rays and ECGs into the same narrow footprint. Outside, three ambulances — an increase of exactly one vehicle since the massacre — sit on a patchy lawn. When rain falls, the ground turns to muck, choking the path to the entrance.The tragedy forced a grim improvisation. As reinforcements arrived from across south Kashmir, staff dragged beds into a hollow, unfinished three-storey building next door. They used the shell of a hall to stack the dead. Today, that building remains a concrete skeleton, stalled by bureaucratic gridlock while the primary clinic struggles to breathe.The facility’s limitations defy the scale of its responsibility. Pahalgam is no sleepy village. It is a global destination and a spiritual gateway. In 2024, Pahalgam hosted 11.9 lakh tourists and more than 5 lakh Amarnath pilgrims — many requiring treatment for high-altitude ailments. The hospital also serves 2 lakh residents of the area.A 2021 plan to upgrade the site to a 50-bed sub-district hospital exists only on paper. Sanctioned staff positions remain empty. The skeleton crew — one surgeon, one anaesthetist, one gynaecologist, and seven paramedics — routinely refers the critically ill to Govt Medical College in Anantnag, miles away.The delay is a game of finger-pointing. Health officials blame roads and buildings (R&B) department for the crawl of construction. R&B officials claim they are being starved of roughly Rs 4.3 crore. “We have added another storey,” an R&B official said. “Construction of a lift and interior work are pending. If health department releases funds, we can make the building operational within six months.”As another tourist season peaks and Amarnath Yatra looms, Pahalgam’s primary defence against tragedy remains five rooms and a promise. The hall that once held 26 bodies remains empty, waiting for the paint and power that never arrived. For now, the urgency of that April evening has been replaced by the slow rot of neglect.End of ArticleFollow Us On Social MediaVideosNitish Kumar Was ‘Compromised’, BJP Controlled Him: Rahul Gandhi’s Big Bihar Claim In Tamil NaduPiyush Goyal Slams India-South Korea CEPA, Flags Need To Rewrite ‘Irrational’ Trade DealDelhi High Court Rejects Recusal Plea in Excise Policy Case; Judge Calls It “Catch-22” for HerselfUdhampur Bus Tragedy Kills 21; Political Row Erupts Over I-Pac In Bengal | WatchIndia, Ukraine Security Pact In Works? Zelenskyy Signals Big Move Amid Russia Ukraine WarUnmanned Mine Counter Measure Vessels Take Lead In Demining OperationsIndia-South Korea Mega Deal: PM Modi & Lee Jae Myung Target 50 Billion Trade, Boost TiesFire Erupts At Rajasthan’s HPCL Refinery Ahead Of PM Modi’s Launch EventNSA Doval Meets Top Saudi Leaders, Focus On Security And EnergyFact Check: No, Indian Navy Did NOT Detain Somali Pirates In Viral Video123Photostories8 condiments you should never keep back in the refrigerator once openedFrom two small spots in her MRI scan to losing 2 kgs in a month and following intermittent fasting, Shoaib Ibrahim and Dipika Kakar talk about her health3 signs of a loyal partner, as revealed by Gauranga DasThese are the only 5 nations in the world that begin with letter “D” and each tells a unique storyAre you a traveller who loves to buy gold? 5 largest gold-producing countries in the world where gold can be cheaperPriyanka and Rahul Gandhi spotted relishing Gelato: What is Gelato and how is it different from ice cream and other frozen desserts10 Vedic baby girl names that begin with letter VJitendra Kumar, Aniruddh Agarwal, Amol Parashar to Vipul Goyal: Actors who swapped engineering degrees for stardomWhy non-vegetarian thali has become cheaper than vegetarian thaliDoes your home breathe? 5 lessons to learn from the timeless beauty of Chettinad interiors123Hot PicksIran warDelimitation Bill DefeatPurple cap winnerOrange cap winnerIPL Points TablePublic holidays April 2026Bank Holidays AprilTop TrendingBan vs NZKanpur MurderAndhra Pradesh Bomb ExplodeKanpur Rape CaseTCS Nashik CaseJammu Bus AccidentAndhra Pradesh MurderLucknow Girl MurderTamil Nadu Firecracker Unit BlastJapan Earthquake

Representative image PAHALGAM: Routine care at a quiet medical outpost evaporated with a single phone call on April 22 last year. By dusk, the floor was slick with blood. Staff had processed 26 bodies and 17 wounded survivors. The one-storey facility was the thin line between life and death following the terrorist attack in Baisaran valley near Pahalgam.One year later, the line remains dangerously thin.Little has moved at Pahalgam civil hospital. Medical care still functions within five cramped rooms. Doctors consult outpatients while paramedics squeeze X-rays and ECGs into the same narrow footprint. Outside, three ambulances — an increase of exactly one vehicle since the massacre — sit on a patchy lawn. When rain falls, the ground turns to muck, choking the path to the entrance.The tragedy forced a grim improvisation. As reinforcements arrived from across south Kashmir, staff dragged beds into a hollow, unfinished three-storey building next door. They used the shell of a hall to stack the dead. Today, that building remains a concrete skeleton, stalled by bureaucratic gridlock while the primary clinic struggles to breathe.The facility’s limitations defy the scale of its responsibility. Pahalgam is no sleepy village. It is a global destination and a spiritual gateway. In 2024, Pahalgam hosted 11.9 lakh tourists and more than 5 lakh Amarnath pilgrims — many requiring treatment for high-altitude ailments. The hospital also serves 2 lakh residents of the area.A 2021 plan to upgrade the site to a 50-bed sub-district hospital exists only on paper. Sanctioned staff positions remain empty. The skeleton crew — one surgeon, one anaesthetist, one gynaecologist, and seven paramedics — routinely refers the critically ill to Govt Medical College in Anantnag, miles away.The delay is a game of finger-pointing. Health officials blame roads and buildings (R&B) department for the crawl of construction. R&B officials claim they are being starved of roughly Rs 4.3 crore. “We have added another storey,” an R&B official said. “Construction of a lift and interior work are pending. If health department releases funds, we can make the building operational within six months.”As another tourist season peaks and Amarnath Yatra looms, Pahalgam’s primary defence against tragedy remains five rooms and a promise. The hall that once held 26 bodies remains empty, waiting for the paint and power that never arrived. For now, the urgency of that April evening has been replaced by the slow rot of neglect.End of ArticleFollow Us On Social MediaVideosNitish Kumar Was ‘Compromised’, BJP Controlled Him: Rahul Gandhi’s Big Bihar Claim In Tamil NaduPiyush Goyal Slams India-South Korea CEPA, Flags Need To Rewrite ‘Irrational’ Trade DealDelhi High Court Rejects Recusal Plea in Excise Policy Case; Judge Calls It “Catch-22” for HerselfUdhampur Bus Tragedy Kills 21; Political Row Erupts Over I-Pac In Bengal | WatchIndia, Ukraine Security Pact In Works? Zelenskyy Signals Big Move Amid Russia Ukraine WarUnmanned Mine Counter Measure Vessels Take Lead In Demining OperationsIndia-South Korea Mega Deal: PM Modi & Lee Jae Myung Target 50 Billion Trade, Boost TiesFire Erupts At Rajasthan’s HPCL Refinery Ahead Of PM Modi’s Launch EventNSA Doval Meets Top Saudi Leaders, Focus On Security And EnergyFact Check: No, Indian Navy Did NOT Detain Somali Pirates In Viral Video123Photostories8 condiments you should never keep back in the refrigerator once openedFrom two small spots in her MRI scan to losing 2 kgs in a month and following intermittent fasting, Shoaib Ibrahim and Dipika Kakar talk about her health3 signs of a loyal partner, as revealed by Gauranga DasThese are the only 5 nations in the world that begin with letter “D” and each tells a unique storyAre you a traveller who loves to buy gold? 5 largest gold-producing countries in the world where gold can be cheaperPriyanka and Rahul Gandhi spotted relishing Gelato: What is Gelato and how is it different from ice cream and other frozen desserts10 Vedic baby girl names that begin with letter VJitendra Kumar, Aniruddh Agarwal, Amol Parashar to Vipul Goyal: Actors who swapped engineering degrees for stardomWhy non-vegetarian thali has become cheaper than vegetarian thaliDoes your home breathe? 5 lessons to learn from the timeless beauty of Chettinad interiors123Hot PicksIran warDelimitation Bill DefeatPurple cap winnerOrange cap winnerIPL Points TablePublic holidays April 2026Bank Holidays AprilTop TrendingBan vs NZKanpur MurderAndhra Pradesh Bomb ExplodeKanpur Rape CaseTCS Nashik CaseJammu Bus AccidentAndhra Pradesh MurderLucknow Girl MurderTamil Nadu Firecracker Unit BlastJapan Earthquake

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