IndiGo has responded to the DGCA’s show-cause notice regarding recent operational disruptions, citing a “compounding effect of multiple factors” including technical glitches, weather, and new crew rostering rules. The airline expressed apologies for passenger inconvenience and is requesting more time for a full Root Cause Analysis, while services began normalizing after a network reboot on December 5th. ANI file photo NEW DELHI: IndiGo on Monday replied to the DGCA’s show-cause notice, saying it is “realistically not possible to pinpoint the exact cause(s)” immediately due to the complexity and scale of its operations. The response addressed the recent large-scale operational disruptions and flight cancellations across the airline’s network. The reply by the airline’s chief executive officer and chief operating officer, was submitted, with the airline requesting additional time to complete a comprehensive Root Cause Analysis (RCA).’Will Set An Example’: IndiGo Faces Heat As Aviation Minister Promises Tough Action In Rajya Sabha”The airline notes that the DGCA’s manual allows a fifteen-day response timeline for show-cause notices, suggesting more time is needed to conduct a comprehensive Root Cause Analysis (RCA). The complete RCA will be shared once finished,” the statement read. In its submission, IndiGo expressed that it is “profusely apologetic” and deeply regrets the inconvenience caused to passengers. The airline attributed the disruptions to the “compounding effect of multiple factors,” which coincided in an “unfortunate and unforeseeable confluence.”The DGCA had earlier granted a one-time 24-hour extension to IndiGo respond to its showcause notice, setting the new deadline at 6 pm on Monday. The regulator warned that failure to meet the deadline would lead to the matter being decided ex-parte.The notice cited “significant lapses in planning, oversight and resource management” as the primary reasons behind the airline’s large-scale operational failure.IndiGo outlines ‘preliminary factors’ behind disruption Preliminary factors cited by IndiGo included minor technical glitches, schedule changes linked to the winter season, adverse weather conditions, increased congestion in the aviation system, and challenges arising from the implementation of updated crew-rostering rules (Flight Duty Time Limitation Phase II). The airline added that it had been engaging with the DGCA regarding difficulties in implementing FDTL Phase II and had sought variations, exemptions, or extensions. IndiGo said the disruptions began in early December when these factors collectively affected crew availability and on-time network performance. To manage the situation, the airline carried out a network “reboot” on 5 December, involving a large number of cancellations to recover stranded passengers, ease airport congestion, and reposition crew and aircraft. Services began normalizing from 6 December onwards. The airline also stated that it provided timely notifications and assistance to passengers, including meals, refreshments, hotels, and local transport, in line with DGCA requirements. Substantial refunds have reportedly been processed for most affected customers. The DGCA is currently examining IndiGo’s response and said that enforcement action, if deemed necessary, will be taken in due course. The current disruption is linked to the implementation of revised Flight Duty Time Limitation (FDTL) rules for pilots, which impose longer weekly rest periods, stricter night duty limits, and reduced night landings. Initially opposed by domestic carriers including IndiGo and Air India, the rules were phased in during July and November following Delhi High Court directions. IndiGo has obtained temporary relaxations for the second phase of the norms until February 10.IndiGo’s operational crisis entered its seventh day on Monday, with over 500 flights cancelled across major airports, leaving thousands of passengers stranded across the country.About the AuthorTOI News DeskThe TOI News Desk comprises a dedicated and tireless team of journalists who operate around the clock to deliver the most current and comprehensive news and updates to the readers of The Times of India worldwide. With an unwavering commitment to excellence in journalism, our team is at the forefront of gathering, verifying, and presenting breaking news, in-depth analysis, and insightful reports on a wide range of topics. The TOI News Desk is your trusted source for staying informed and connected to the ever-evolving global landscape, ensuring that our readers are equipped with the latest developments that matter most.”Read MoreEnd of ArticleFollow Us On Social MediaVideos’Biggest Mistake’: TMC’s Mahua Moitra Blasts PM Modi, Dares BJP To Win Bengal With Divisive PoliticsIndia Issues Warning To China Over Targeting Indians, Blasts Pakistan’s Remarks On Arunachal PradeshThe Truth Behind Curtailed Vande Mataram : Politics, Unity And A Century Of Cultural TensionAAP MP Raghav Chadha Calls Out ‘Legalised Loot’ Of Toll Plazas In Rajya Sabha’Only 2 Reasons’: Priyanka Gandhi Slams PM Modi, Links Vande Mataram Debate To Bengal Polls’Jinnah Ka Munna…’: Anurag Thakur’s Brutal Attack on Congress, Rips Apart Rahul, Priyanka Gandhi’Will Set An Example’: IndiGo Faces Heat As Aviation Minister Promises Tough Action In Rajya SabhaGoa Club Fire Exposed Deadly Design Errors, Trapping Dozens As Only One Exit Functioned’Where Were Your Ancestors?’ Gogoi Mocks BJP, Blasts Modi’s Nehru Remark During Vande Mataram DebateUS To Block Moderators And Fact-Checkers As ‘Censors’, Massive Uncertainty For Indian Applicants123PhotostoriesSHE travels: 10 reasons why women should travel more often, guilt-free12 years later, Kareena Kapoor Khan’s wedding looks are still the ultimate bridal inspirationDeepika Padukone radiates effortless power with her sculptural, desert-luxe look- See pics8 teachings of Buddha that can make your life simpler instantly8 traditional Indian drinks considered best for liver health and how to make themNutrition fact of the day: Iron is absorbed better when paired with vitamin CInspiring Forrest Gump quotes kids should hear growing upInteresting winter desserts made with gur and coconutWake up bloated? 5 Easy ways to beat gas every morningPalash Muchhal-Smriti Mandhana delete wedding pics: Samantha Ruth Prabhu, Dhanashree Verma and other celebs who STILL have photos with their exes on Instagram123Hot PicksIndigo Flight DelayPutin India VisitWorld NewsGold rate todaySilver rate todayPublic Holidays NovemberBank Holidays NovemberTop TrendingAaron RodgersSilent Hill 1 Remake Release DateJayson Tatum InjuryMariasharapova and Alexander Net worthAryna Sabalenka Net WorthTim PoolRafael Nadal and Mery Net WorthCeeDee Lamb InjuryMLB Trade RumorsCardi B
NEW DELHI: IndiGo on Monday replied to the DGCA’s show-cause notice, saying it is “realistically not possible to pinpoint the exact cause(s)” immediately due to the complexity and scale of its operations. The response addressed the recent large-scale operational disruptions and flight cancellations across the airline’s network. The reply by the airline’s chief executive officer…
